LAGARDERE ACTIVE NORTH AMERICA IS SEEKING A BILINGUAL ENGLISH-SPANISH SUPERVISOR
Lagardere Active North America is seeking a bilingual English-Spanish supervisor for its English and Spanish language wireless text chat services. The chat supervisor is responsible for the daily monitoring of the teams of English and Spanish-speaking moderators that guarantee the security and quality of the mobile chat services, while helping people chat with others. He/she will develop, implement and maintain relationships with the shift managers at our moderator partner and oversee the monitoring of our chat services, using our proprietary web tools. His/her daily tasks will include answering user queries, monitoring the previous evening’s chats to ensure quality of service and the proper use of our moderation platform’s sophisticated filters to blocks specific words (explicit language linked to violence, racism, etc.)
He/she will be in charge of maintaining the moderators’ productivity as agreed in LANA’s contract. He/she will report to the Service Center manager and the Director, PSMS Services.
Travel to our service centers locations will be required.
o daily supervision of the monitoring of wireless chat services
(quality of service, language filtering)
o daily supervision of the moderators’ productivity
o consolidation& analysis of traffic statistics
o Bilingual English-Spanish
o excellent grasp of web and/or wireless chat culture
o excellent web proficiency
Send your resume to: firstname.lastname@example.org. No phone calls please.